Frequently Asked Questions
Everything you need to know about your Good Smile US order.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days once the order has left our warehouse. Please note that pre-order items will ship according to the release dates listed on the product page.
What is your return policy for apparel and accessories?
We accept returns on unworn and unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Are the products sold on Good Smile US authentic?
Yes, we are the official North American subsidiary of Good Smile Company. All products sold on our store are 100% authentic, officially licensed merchandise.
Do you offer international shipping?
Good Smile US currently ships to the United States and Canada. For shipping to other regions, please visit our Global Online Shop.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.